Privacy Policy — How pkshan Collects, Uses and Protects Your Data

1. Introduction

This Privacy Policy ("Policy") describes how pkshan ("Platform", "we", "us", "our"), accessible at https://pkshan.cam, collects, processes, stores and shares personal information in connection with the delivery of its online betting and live casino services. It applies to all users who access or interact with the Platform, whether in the process of registering an account, placing a bet, using a gaming service or simply browsing the website.

pkshan is committed to handling personal data responsibly, with transparency and in accordance with internationally recognised data protection principles. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about using the Platform.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the pkshan Terms and Conditions, which govern your overall use of the Platform.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, date of birth, postal address, email address, financial information, IP address and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure and destruction, whether by automated means or otherwise.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, pkshan and its operator entity.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written data processing agreement.
• "Cookies" means small text files stored on your device by your browser when you visit the Platform, used to remember preferences and facilitate analytics.
• "KYC Data" means identity and age verification documents and information collected as part of the Know Your Customer process required under operator and regulatory rules.
• "Special Category Data" means particularly sensitive personal data including health information, which may be collected only in specific circumstances such as responsible gambling assessments.

3. Data Controller

The Data Controller responsible for Personal Data processed in connection with the pkshan Platform is the operator entity associated with pkshan.cam. For all data protection enquiries, including the exercise of rights described in Section 11 of this Policy, please contact:

Email: [email protected]

Our privacy team is available to handle data-related enquiries and will acknowledge receipt of formal requests within a reasonable period. Response times for substantive requests will depend on the nature and complexity of the request, but we aim to respond fully within 30 calendar days of receipt.

4. Data We Collect

4.1 Registration and Account Data

When you register an account on pkshan, we collect the following categories of personal data:

• Full legal name;
• Date of birth (for age verification purposes);
• Residential address, including city and country (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or other location);
• Email address;
• Mobile telephone number;
• Chosen username and encrypted password.

4.2 KYC and Verification Data

To comply with operator-level identity verification requirements and to prevent underage gambling, we may request and retain copies of:

• Government-issued photographic identification (such as a national identity card or passport);
• Proof of address documentation;
• Source-of-funds documentation in certain circumstances.

4.3 Financial and Transaction Data

We collect transaction records including deposit amounts, withdrawal requests, bet history, bonus utilisation and account balance history. Payment method references — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah account identifiers — may be collected to facilitate transaction processing and fraud prevention. Full payment card details are never stored directly by pkshan; where card processing applies, this is handled by certified third-party payment processors.

4.4 Technical and Usage Data

We automatically collect certain technical data when you access the Platform, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system and browser version;
• Session duration, page views and navigation path;
• Betting and gaming activity logs;
• Cookie identifiers and similar tracking technologies (see Section 7).

4.5 Communication Data

We retain records of communications between you and pkshan's support team, including live chat transcripts, email correspondence and any information you voluntarily provide through support interactions.

4.6 Responsible Gambling Data

Where you elect to use responsible gambling tools — such as setting deposit limits, requesting a session time limit or initiating a self-exclusion — we record this information as part of your account profile. This data is used to enforce your selected restrictions and may constitute Special Category Data in certain circumstances.

5. Data Processing — Purposes

pkshan processes your Personal Data for the following specific purposes:

• Account Management: To create, maintain and administer your Account, verify your identity and facilitate your use of all Platform services.
• Transaction Processing: To process deposits, withdrawals and in-account transfers securely and accurately.
• KYC and Fraud Prevention: To verify your age and identity, detect and prevent fraudulent activity, money laundering and other prohibited conduct, and comply with applicable anti-financial-crime obligations.
• Regulatory Compliance: To fulfil obligations imposed by the operator's licensing jurisdiction, including record-keeping, reporting and cooperation with lawful regulatory enquiries.
• Responsible Gambling: To enforce account-level limits, self-exclusion requests and other responsible gambling controls selected by you or applied by the Platform.
• Customer Support: To respond to your enquiries, investigate complaints and resolve disputes.
• Platform Security: To protect the integrity of the Platform, prevent unauthorised access and maintain the technical security of user data.
• Analytics and Improvement: To understand how users interact with the Platform in aggregate, identify technical issues and inform product development decisions. This processing uses anonymised or pseudonymised data wherever feasible.
• Marketing Communications: Where you have given explicit consent, to send you promotional information about pkshan offers, bonuses and updates. You may withdraw consent at any time (see Section 11).

6. Legal Basis for Processing

pkshan processes Personal Data on the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to perform the contract between pkshan and the user — including account creation, transaction processing and service delivery.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable in the operator's licensing jurisdiction, including KYC, anti-money-laundering and responsible gambling obligations.
• Legitimate Interests: Processing carried out in pursuit of pkshan's legitimate business interests, including fraud prevention, platform security and analytics, where these interests are not overridden by the rights and interests of users.
• Consent: Processing based on your freely given, specific and informed consent — principally for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small data files placed on your device by your web browser when you visit the Platform. They serve various functions, from remembering your session status and preferences to enabling the Platform to analyse how users navigate the site.

7.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication tokens, security cookies and load-balancing cookies. These cannot be disabled without preventing access to core Platform features.
• Functional Cookies: Remember your preferences such as language selection, currency display and responsible gambling settings across sessions.
• Analytics Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform — including pages visited, time spent and navigation paths. This information is used to improve the Platform experience.
• Marketing Cookies: Used where consent has been given to measure the effectiveness of promotional communications and contextualise offers shown to you within the Platform.

7.3 Managing Cookies

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies — particularly strictly necessary cookies — may impair or prevent access to Platform functionality. Most modern browsers provide a cookie management interface accessible through browser settings menus.

8. Data Sharing and Disclosure

pkshan does not sell, rent or lease your Personal Data to third parties. We may share your data in the following specific circumstances:

• Payment Service Providers: Transaction data including payment method references — contextually including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency processors where applicable — is shared with third-party payment processors solely for the purpose of transaction execution. These processors are contractually bound to handle data securely and in accordance with applicable data protection standards. None of these institutions endorse or are affiliated with gambling on this Platform.
• Identity Verification Providers: KYC documentation may be shared with licensed identity verification service providers for the purpose of confirming your identity and age.
• Game and Technology Providers: Anonymised or pseudonymised game session data may be shared with game studios and platform technology partners for the purposes of game performance monitoring and technical integration.
• Fraud Prevention and Compliance: Personal Data may be shared with anti-fraud service providers and industry bodies for fraud detection, money-laundering prevention and responsible gambling self-exclusion scheme administration.
• Legal and Regulatory Obligations: We may disclose Personal Data to competent regulatory authorities, law enforcement agencies or courts where required by law, court order or lawful demand — and only to the extent required.
• Corporate Transactions: In the event of a merger, acquisition or corporate restructuring involving pkshan's operator, Personal Data may be transferred to the successor entity subject to equivalent data protection obligations.

9. Data Retention

pkshan retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Account Data: Retained for the full duration of the Account's active status plus a minimum post-closure retention period as required by applicable operator regulations (typically five to seven years depending on jurisdiction).
• KYC Documentation: Retained for the minimum period required under applicable anti-money-laundering and identity verification regulations.
• Transaction Records: Financial transaction logs are retained for the period required by applicable financial record-keeping obligations in the operator's licensing jurisdiction.
• Support Communications: Retained for a reasonable period following resolution of the matter to which they relate, and in any case for as long as a dispute related to those communications could reasonably arise.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes Personal Data following proper anonymisation.
• Responsible Gambling Records: Self-exclusion and limit records are retained for the duration of the restriction and for a defined period thereafter to allow re-application controls to operate effectively.

Following the expiry of applicable retention periods, Personal Data is securely deleted or permanently anonymised in accordance with our internal data disposal procedures.

10. Data Security

pkshan implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including passwords (which are stored in hashed, salted form and never in plain text);
• Role-based access controls restricting staff access to Personal Data on a strict need-to-know basis;
• Regular security reviews, vulnerability assessments and penetration testing of Platform infrastructure;
• Audit logging of access to sensitive data systems.

Notwithstanding these measures, no method of electronic data transmission or storage is entirely secure. While pkshan takes all reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach affecting your Personal Data, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

11. User Rights

Subject to applicable law and certain limitations that may apply in specific circumstances, you hold the following rights with respect to your Personal Data processed by pkshan:

Right	What It Means	How to Exercise
Right of Access	Request a copy of the Personal Data pkshan holds about you, together with information about how it is processed.	Email [email protected] with subject "Data Access Request"
Right to Rectification	Request correction of inaccurate or incomplete Personal Data held in your Account profile.	Update directly in Account settings or contact support
Right to Erasure	Request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to legal retention obligations.	Submit a formal deletion request to [email protected]
Right to Restriction	Request that processing of your Personal Data be restricted in certain circumstances, such as while the accuracy of the data is contested.	Contact support with a restriction request
Right to Portability	Request a copy of data you have provided to pkshan in a structured, machine-readable format, where processing is based on consent or contract.	Email [email protected] with subject "Data Portability Request"
Right to Object	Object to processing of your Personal Data where it is based on legitimate interests, including profiling for marketing purposes.	Contact support to lodge an objection
Withdrawal of Consent	Withdraw consent for processing based on consent (such as marketing communications) at any time without penalty.	Use unsubscribe link in marketing emails or contact support

pkshan will respond to all valid rights requests within 30 calendar days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

12. Minors and Age Restriction

The pkshan Platform is strictly intended for adults aged 18 years and over, or the higher minimum age required by the applicable operator or license jurisdiction. pkshan does not knowingly collect, process or retain Personal Data from any person under the applicable minimum age.

If pkshan becomes aware that Personal Data has been collected from a minor — whether through a fraudulent registration or any other means — such data will be deleted promptly, the Account will be closed and any associated balances will be voided. If you have reason to believe that a minor has registered on the Platform, please contact [email protected] immediately.

13. International Data Transfers

pkshan is operated from a jurisdiction outside Pakistan. When you provide Personal Data to pkshan, your data may be transferred to and processed in countries other than your country of residence, including countries that may not have equivalent data protection legislation to that of Pakistan or the European Union.

Where Personal Data is transferred internationally, pkshan takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses with third-party processors and Data Processors operating in different jurisdictions. By using the Platform, you acknowledge and consent to the transfer of your Personal Data as described in this Policy.

14. Third-Party Links and Services

The pkshan Platform may contain contextual references to third-party services — including payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as game technology providers. These references are informational only. pkshan does not control the privacy practices of third-party entities and is not responsible for their data processing activities.

If you interact directly with a third-party service referenced on the Platform — such as by using a payment provider's own application to initiate a transaction — your data processing in that context is governed by that third party's own privacy policy. We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

15. Policy Amendments

pkshan reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform operations. Material amendments will be communicated to registered users via email or Platform notification where reasonably practicable.

The date of the most recent revision is indicated at the top of this document. We encourage you to review this Policy periodically. Continued use of the Platform following publication of any revised Policy constitutes your acceptance of the updated terms.

16. Contact Us

For all privacy-related enquiries, including the exercise of data rights, questions about this Policy or concerns about our data practices, please contact pkshan using the following details:

Email: [email protected]

Please clearly indicate the nature of your enquiry in the subject line of your email — for example, "Data Access Request", "Data Correction", "Privacy Policy Query" or "Marketing Opt-Out" — to ensure your message is routed to the appropriate team member promptly.

Our support team is available 24 hours a day, 7 days a week via the above email address and through the in-platform live chat. For formal data protection requests, we recommend using email to ensure a written record of your request and our response.

For complaints that cannot be resolved through direct contact with pkshan, you may have the right to lodge a complaint with a relevant data protection authority in the jurisdiction applicable to your situation. pkshan will cooperate fully with any such regulatory enquiry.